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Some experts estimate that 90 percent of culture - the norms, values, and assumptions - lie below the surface of the organization. Safety Culture must always be on the surface: It needs to be static, pervasive, understood, and practiced uniformly.
Organization Leadership
Top-Down Operating Principles and Bottom-Up Implementation
Total Organizational Participation in Problem Identification and Corrective Action Programs
Incorporating Lessons Learned and Operating Experience into procedures
Zero Accident Goals
Centralized authority and control
Investigations focus on organizational processes, not persons
Commitment to continual training and organizational development
Involve stakeholders in change management
Focus effort beyond "Compliance"
Strong Corporate Identity
Status of the Physical Plant
Components and work areas are kept clean
Foreign Material control is maintained
Negative Housekeeping Issues kept to a minimum.
Pleasant Work Environment
Workers take ownership of work areas
Employee Mindset
Employees are Forward Thinking, anticipatory, and prepared for contingencies
Employees have a questioning attitude
Employees feel comfortable raising issues
Employees feel included and treated as a stakeholder
Employees have strong corporate identity and organizational commitment
Employees are willing to accept accountability and responsibility.
Employees focus efforts beyond compliance
Employee promote peer review
Labor-Management Relations
Safety is a shared experience between labor and management.
Open and honest communications; No Rumors
No-Fault Approach to Error
No adversarial barriers (Us vs. Them Attitude)
Minimize segmentation or compartmentalization of the workforce.
Promote a "Just Culture" that rewards honesty in reporting.
Work Process
Strict Procedural Adherence / Verbatim Compliance, no "Workarounds"
Three-point communication
Operating procedures are accurate and complete
All work preplanned, work not by trial and error
Preplanning for contingencies
Long-term maintenance backlogs are minimized
Redundant safety systems are in place to minimize risk or error
Promote Peer Review of Work and Multi-level oversight.
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